Politique de remboursement

Return and Refund Policy

Effective date: May 9, 2026

At ZORA, we want you to be satisfied with your purchase. If you are not completely satisfied, you may request a return under the conditions below.

1. Return window

We accept returns within 14 days of delivery.

The return period starts from the day your order is marked as delivered by the carrier.

2. Return conditions

To be eligible for a return, the item must be

Unworn
Unused
Undamaged
Unscratched
Complete
Returned in its original packaging

Items that are worn, used, damaged, scratched, incomplete, or not returned in their original packaging may not be eligible for a refund.

3. How to request a return

To request a return, please contact us at

zoraspprt@gmail.com

Please include your order number and the reason for your return request.

Returns sent without prior approval may not be accepted.

4. Return shipping costs

Return shipping costs are the responsibility of the customer, unless the return is due to an error on our part or a defective item.

Original shipping fees, customs duties, import taxes, and return shipping costs are not refundable unless required by law or unless the return is due to an error on our part.

5. Inspection and refund

Once we receive your returned item, we will inspect it.

If the return is approved, your refund will be processed to your original payment method.

Please note that it may take several business days for your bank or payment provider to process and post the refund.

If the returned item does not meet our return conditions, the refund may be refused.

6. Exchanges

We may offer exchanges depending on product availability.

If you wish to exchange an item, please contact us at

zoraspprt@gmail.com

If the requested item is unavailable, we may offer a refund or another available product.

7. Damaged or defective items

Please inspect your order upon delivery.

If you receive a damaged, defective, or incorrect item, please contact us as soon as possible at

zoraspprt@gmail.com

Please include your order number, a description of the issue, and clear photos of the product and packaging.

If the issue is confirmed, we may offer a replacement, exchange, or refund depending on the situation.

8. Contact

For any return or refund question, please contact us at

zoraspprt@gmail.com